Data Practices

What we collect and why

What we collect	Why we collect it
Device health data such as patches, disk, CPU, and memory	So we can catch issues early and fix them before they interrupt your work.
Network logs and DNS activity	To spot threats, diagnose outages, and monitor performance.
Browser telemetry when you use TSC Connect Browser	To enforce policy, reduce risk, and block known malicious behavior.
Support tickets and remote session records	To deliver support, review what happened, and improve future response.
Security scan results and posture checks	To measure progress over time and prioritize what should be fixed first.

Your data is not sold

TSC does not sell, rent, or trade client data. Your information is used to operate your services, secure your environment, and improve the platform that supports those services.

How AI is used

AI is used to monitor, recommend, summarize, and in some cases trigger approved operational actions. Those actions are logged and can be reviewed by a human at TSC.

TSC does not allow generative AI to make billing, termination, or legal decisions without human review and approval.

How learning works

The platform can learn from anonymized patterns across the fleet so it gets better at identifying threats and recurring problems. Your organization-specific details stay tied to your environment.

Access, retention, and deletion

You can request a summary of the data categories we hold for your organization.
We aim to respond to those requests within 30 days.
Identifiable client data is deleted within 90 days of termination unless a longer retention window is required for legal or operational reasons.
Aggregated patterns that cannot be tied back to your organization may be retained to improve the platform.

Security controls